Pulling together for productivity a union management initiative at U.S. West, Inc

Office of Technology Assessment

September 01, 1993

Washington, DC : U.S. G.P.O., Supt. of Docs

Publication No. OTA-ITE-583. Report prepared for the Senate Commerce, Science, and Transportation Committee Subcom on Foreign Commerce and Tourism and Subcom on Science, Technology, and Space, examining an initiative by Bell operating company U S West, involving a partnership between management, the Communications Workers of America (CWA), and the International Brotherhood of Electrical Workers (IBEW), to improve employee productivity and residential telephone customer satisfaction.